Frequently Asked Questions (FAQ)
1. How do I order an account or service?
We keep it simple! If you see something you like, just click the "Chat on WhatsApp" button located in our Contact section. Our team will assist you directly, answer your questions, and guide you through the payment and delivery process in real-time.
2. Can I ask questions before I buy?
Absolutely. We encourage it! Whether you need more details about a specific Google Merchant account, a Gaming asset, or any of our courses, feel free to reach out to our agents on WhatsApp. We are here to ensure you have all the information you need before making a decision.
3. Why do you use manual payment methods?
To keep our services accessible and secure for everyone, we use manual payment verification. This allows us to accept local methods like bKash, Nagad, and Bank Transfers, as well as international options like Binance and Payoneer. It also allows our team to confirm your order personally, ensuring you get exactly what you need.
4. How long does it take to receive my account after payment?
Once you have sent your payment and shared the confirmation screenshot with our agent on WhatsApp, we verify the transaction. Most orders are delivered within 1 to 6 hours of verification. In some cases, it may take up to 24 hours depending on order volume.
5. Is my purchase protected?
Yes. We stand behind our products. Every account or asset we provide is checked for quality before delivery. If you encounter a genuine issue (such as an invalid login), contact your support agent on WhatsApp within 24 hours. We will verify the issue and provide a replacement or resolution.
6. Why is my order "Pending"?
There is no "Pending". We do every transfer and transactions live.
7. Is my information safe when I chat with an agent?
Yes. Any information you share with our support agents—including your contact details and transaction proof—is handled with strict confidentiality. We use this data only to fulfill your order and verify your payment.
8. What should I do if I have an issue after receiving my account?
If you face any issues after delivery, please do not hesitate to message your support agent on WhatsApp immediately. Providing your order reference or a screenshot of the issue will help us resolve your problem as quickly as possible.
9. What is an "Admin Deal"? Trust is the biggest challenge when buying or selling accounts between private individuals online. An "Admin Deal" is our middleman service. If you have found a buyer or seller but are worried about security or fraud, the author of GIE will personally oversee the transaction. We act as a neutral third party to verify the asset and the payment, ensuring that both the buyer and the seller are protected from scams.
10. How does the Admin Deal process work?
Initiate: Both the buyer and the seller contact us via WhatsApp to request an Admin Deal.
Deposit: The buyer sends the payment to GIE. We hold these funds securely.
Verification: The seller provides the account credentials to GIE. We verify that the account is authentic and as described.
Transfer: Once verified, we release the account to the buyer and the funds to the seller.
Completion: Both parties get exactly what they were promised, with zero risk of being cheated.
11. Can I meet the Admin or conduct the deal in person?
Yes. We understand that trust is earned, and for your first deal, you may prefer the security of meeting in person. The author of GIE is open to real-life meetings for transactions. We believe in transparency and building long-term relationships with our clients. If you would like to arrange an in-person meeting to conduct a deal, please reach out to us via WhatsApp to schedule a time and location. For more details on our commitment to transparency, please visit our About US page.